Frequently Asked Questions (FAQs)

October 21, 2019

1-Is it possible to join to different companies with the same single email?

Yes. It is possible to join several companies with the same email address.

2-How does look the same profile information for different companies?

If you subscribe to different companies with the same email, the personnel information of the profile such as first/last name, profile picture, birthday etc., will be same in all companies. However, its managers independently define the skills of each person in each company.

3-I have registered but have not been sent a one-time code.

If so, refresh your inbox first to make sure it is up to date. If the code is not in your inbox, then check out your spam folder, this is because the emails might be automatically forwarded to this location. If you could not find the code in this folder too, step back to sign up page, sign up again, and request a new code.

4-The name and definition of the new company, in which language has to be defined?

These items can be inserted in any language.

5-Is there any specific time limit for the studio’s working hours?

Yes. This range starts at 12 am and lasts up to 23:59 minutes. To set this time, just inserting 23, as the end of the working hours of a day, is enough. Note that the start time of the day should be less than the end time of the day.

6-Our company members are divided to two groups: working on odd day, working on even days. So how should we set up company workdays to set a specific work schedule for each member and not assign it to the whole days of the week?

In this case, define just 3 days the week as company’s working days to help PlanyDo define the most optimized schedule for each member. In this way, the tasks of each person will be assigned for 3 days (according to the number of the odd or even days of a week).

7-After making a new company, which part should I start with, for setting up my company?

Follow the orange mark! So you can organize your company step by step and complete its information.

8-Is it required to set begin and end date of the project (when you are making a new project)?

Yes. Setting these two dates is required when you make a new project. If you want to define a project but postpone it to another time in future, you can make your new project and set all needed information such as begin and end dates, and then pause it from the relevant settings.

9-What is the format of the dates in PlanyDo?

The date format can be in either Gregorian or Jalali. If you change the date format, the date format for all projects and tasks will change automatically. 

10-Can projects or tasks be categorized?

Yes. Projects or tasks can be defined separately under the same categories; this makes it easier to access to them.

11-What do the different colors in the PlanyDo mean?

Each project is displayed in different colors in PlanyDo to provide ease of access and recognition on the Gantt chart and task classification of particular a project.

12-Which languages does PlanyDo support in its input information?

PlanyDo, the online project management software, supports all languages within company settings (company names, tasks, descriptions, comments, etc.) and there is no limitation for the language of this input information.

13-Are the projects editable in PlanyDo?

After selecting the intended project, you can edit any parts of it, but note that the projects cannot be deleted.

14-Which parameters in PlanyDo cannot be deleted?

Companies, personnel, the projects, Comments posted for each of the tasks and the studios of each company. These parts in PlanyDo cannot be deleted.

15-Who determines the skills or speeds of the personnel and can these parameters be removed or changed?

The skills and speeds of each personnel are defined only by the company admin and can be changed or removed.

16-Where do the paused projects storing?

The paused projects are being kept in the archive section. You can find this section as the last parameter in the list of projects.

17-Who can edit the personal information of each personnel, including name, password, and profile picture?

This information can be set and edited only by the personnel for their own account.

18-Which languages does PlanyDo support?

PlanyDo is trilingual and covers three languages: Persian, English and Turkish.

19-Are the personnel able to access to all parts of the projects and tasks settings?

By default, this is not possible for personnel, but if needed, the company admin can set this access for each individual personnel. It can be done in the personnel setting section of PlanyDo. 

20-If a user is a member of different companies, will the defined skills and speeds, be the same across all companies?

No. The skills and speeds of each user in each company are defined separately. In this way, the skills and speeds of a user in different companies will be independent of each other and will determined per-company.

21-Is PlanyDo free?

PlanyDo has different pricing plans. However, it is generally free for small companies (up to five members) and the larger companies can easily use PlanyDo at very low monthly costs.

You can also use the Golden plan free for one month when you create a new company.

22-Which parts are required to create a new task?

The parts: the name of the task, task duration time and the needed skills for the task. These parameters are required for creating a new task.  

23-What does the speed of the personnel mean?

Generally, two different speeds are defined for each user in each company:

Speed in studio:

This number indicate user’s performance speed in a studio. For example, a user who is only responsible for designing can finish his / her tasks more quickly. However, the speed of another user who is in charge of the task manager (due to the large number of daily tasks), will slow down. 

Speed in a skill:

Specifies the speed of a user in a skill. This speed is determined when defining a user’s skills, depending on the degree of user expertise in that skill. For example, a person with many years of experience can complete a task at twice the usual speed, but another one with much less expertise, can do the same task at a third of normal speed.

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